Shipping

Shipping — MotorbikeHorse

Every Road. Every Rider. Here's exactly how your gear gets to you.

Last updated: July, 2026

We keep shipping simple and honest: clear timelines, tracked delivery, and no surprises at your door. If anything below doesn't answer your question, email us at support@motorbikehorse.com - a real person will reply.

When will my order ship?

Every order is packed and handed to the carrier within 5 working days of your payment being confirmed. Working days are Monday to Friday; orders placed on a weekend or public holiday start counting from the next working day.

This is our dispatch time - the time it takes us to get your gear out the door.

If we ever can't dispatch within 5 working days due to any unavoidable circumstances, we won't leave you guessing. We'll email you a revised dispatch date.

How long is delivery?

Once dispatched, your order travels with legitimate courier and will reach you within 5-6 working days on a fully tracked service.

These are honest estimates, not guarantees. Carriers occasionally hit weather, customs, or peak-season delays that neither of us controls. If your tracking stalls, we chase it.

What does shipping cost?

There is no shipping cost at all

How do I track my order?

You'll get an order confirmation email straight after checkout, and a dispatch email with your tracking number the moment your parcel is with the carrier. Tracking can take up to 24 hours to go live. Haven't received a dispatch email within 5 working days of ordering? Email: support@motorbikehorse.com with your order number and we'll check immediately.

Can I change my address or cancel?

One thing we ask of you: double-check your address at checkout. We can't take responsibility for parcels delivered to an address that was entered incorrectly.

My order hasn't arrived, or arrived damaged

– No tracking movement for 7 working days after dispatch? Email us support@motorbikehorse.com we'll open an investigation with the carrier and arrange a replacement or refund if the parcel is confirmed lost.

– Tracking says delivered but nothing's there? Check with household members, neighbours, and your local depot first, then contact us and we'll help investigate.

– Arrived damaged? Email support@motorbikehorse.com within [7] days of delivery with your order number and clear photos of the item and packaging. We'll make it right.